Privacy Policy
Last updated: [TBD]
1. Introduction
TIMOA (“we”) respects your privacy. This policy explains how we handle personal information collected through this website (the “Site”).
Our services — AI Dev OS, MuseWay.ai, TIMOA Tech, Playtimi and Timoa — each publish their own privacy policy on their sites.
2. Information we collect
- Information you send through the contact form: name, company, email address, phone number and your message.
- Technical data collected automatically: IP address, browser type, pages visited and access times, through server logs, cookies and browser storage.
3. How we use it
- To reply to your inquiry and provide the information or services you ask for
- To operate, secure and improve the Site
- To meet our legal obligations
4. Cookies and browser storage
The Site uses cookies and browser storage to remember settings such as your language and to understand how the Site is used. You can block or delete them in your browser settings; some features may then not work as expected.
Analytics tools in use: [TBD]
5. AI support chat
If you use the AI support chat, the messages you type are sent to our AI service provider, Anthropic, to generate answers. We use them only to answer you and to improve our support; please don't enter sensitive personal information in the chat.
Conversations are kept in your browser for the current tab only and are cleared when you close it. Server-side retention: [TBD]
6. Sharing
We do not sell personal information. We share it only with our group companies, including our Shenzhen subsidiary, and with service providers that help us run the Site and answer inquiries, under appropriate contracts — or when the law requires it.
7. International transfers
We operate in Japan and China, so your information may be processed outside the country where you live. When we transfer information abroad, we take the steps required by applicable law, including Japan's Act on the Protection of Personal Information, China's Personal Information Protection Law and Korea's Personal Information Protection Act.
8. Retention
We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it.
9. Security
We take reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access.
10. Your rights
Depending on where you live, you may ask us to disclose, correct, delete or stop using your personal information, or withdraw your consent. Contact us using the details below and we will respond as the law requires.
11. Changes to this policy
We may update this policy. The latest version is always on this page, with the date it was last updated.
12. Contact
TIMOA — Personal information inquiries
Address: [TBD]
Email: [TBD]
You can also reach us through our contact form.